FAQs

SHIPPING

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders in the UK will be dispatched within 2 business days. Overseas deliveries will be dispatched in 3-4 business days. Delivery details will be provided in your confirmation email. For more details see our shipping policy.

 

PRODUCT

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at info@sachalottie.com and we’ll take you through the process. For more details see our returns policy.

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

 OTHER

Any question?

You can contact us info@sachalottie.com. We will be happy to assist you!